Terms & Conditions

Last updated: September 2026

Welcome to Pachamama Protein. This website is operated by Kind Earth Nutrition Private Limited (“Kind Earth Nutrition”, “Pachamama”, “we”, “us” or “our”).

By accessing or using this website, purchasing our products, or otherwise interacting with our services, you agree to these Terms & Conditions. Please read them carefully.

1. About Us

Pachamama Protein is a brand owned and operated by Kind Earth Nutrition Private Limited, a company incorporated in India.

Registered Office: 2nd Floor, #802, Major Akshay Girish Kumar Road, Yelahanka Satellite Town, Bangalore, 560064
Email: orders@pachamamaprotein.com
CIN: U10799KA2025PTC208041
FSSAI Licence No.: [INSERT FSSAI LICENCE NUMBER]

2. Eligibility

By using this website or placing an order, you confirm that you are legally capable of entering into a binding contract under applicable Indian law.

If you are using the website on behalf of another person or organisation, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, ingredient information, nutritional information, images, pricing and other information displayed on our website are accurate.

However, packaging, formulations, appearance and other product details may occasionally change. Please always refer to the information provided on the product packaging before consuming the product.

Product images on the website are for illustrative purposes and colours or appearance may vary slightly from the actual product.

4. Food, Nutrition and Health Information

Information provided on this website, including information relating to nutrition, protein intake, ingredients, fitness, health or wellness, is intended for general informational purposes only.

It is not intended to diagnose, treat, cure or prevent any disease and should not be considered medical advice or a substitute for advice from a qualified healthcare professional.

Individual nutritional requirements vary. If you have a medical condition, food allergy, intolerance, are pregnant or breastfeeding, take medication, or have specific dietary requirements, you should consult an appropriate healthcare professional before making significant dietary changes or using our products.

5. Allergens

Please review the ingredient and allergen information provided on the relevant product page and product packaging before consumption.

Although we follow appropriate manufacturing and food-safety procedures, customers with severe allergies should carefully review any allergen and cross-contamination information provided on the product packaging.

6. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

An order is considered accepted once we confirm acceptance or dispatch of the order. We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, payment failure, stock unavailability or errors in product information.

If payment has already been collected for an order that we subsequently cancel, the applicable amount will be refunded.

7. Pricing and Payment

All prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

Applicable taxes will be included or displayed as required by law.

We may change product prices, offers or promotions from time to time without prior notice. Any price change will not affect an order that has already been accepted.

Payments are processed through third-party payment providers. We do not directly control the security or availability of third-party payment systems.

8. Shipping and Delivery

Shipping availability, estimated delivery timelines and applicable charges will be displayed during checkout or otherwise communicated on our website.

Delivery timelines are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, weather, strikes, natural events or other disruptions.

Customers are responsible for providing complete and accurate delivery information.

9. Returns, Refunds and Cancellations

Returns, refunds, replacements and cancellations are governed by our Returns & Refund Policy, as published on this website.

Nothing in these Terms limits any rights available to consumers under applicable Indian law.

10. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional terms, including validity periods, minimum order values and product exclusions.

Unless otherwise stated, promotional codes cannot be combined with other offers and cannot be exchanged for cash.

We reserve the right to withdraw or modify promotions where reasonably necessary.

11. Intellectual Property

All content appearing on this website, including the Pachamama name and branding, logos, packaging designs, photographs, illustrations, graphics, text, videos and website design, is owned by or licensed to Kind Earth Nutrition Private Limited unless otherwise stated.

You may access the website for personal, non-commercial use.

You may not reproduce, distribute, modify, sell, commercially exploit or otherwise use our intellectual property without prior written permission.

12. Reviews and User-Submitted Content

If you submit a product review, photograph, comment, testimonial or other content to us, you confirm that the content is truthful, lawful and does not infringe another person's rights.

You grant us a non-exclusive, royalty-free right to display and use content voluntarily submitted for publication in connection with our website, products and marketing, subject to applicable law.

We reserve the right to moderate or remove unlawful, abusive, misleading, fraudulent or otherwise inappropriate content.

13. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services, including payment processors, shipping providers, social-media platforms and other service providers.

We are not responsible for the content, availability, privacy practices or operation of third-party websites or services.

14. Website Availability

We aim to keep the website available and functioning correctly but cannot guarantee uninterrupted or error-free access.

We may modify, suspend or discontinue parts of the website where reasonably necessary for maintenance, security, operational or business reasons.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Kind Earth Nutrition Private Limited will not be liable for indirect, incidental or consequential losses arising from use of the website or our products.

Nothing in these Terms excludes or limits liability where doing so would be prohibited under applicable law, including applicable consumer-protection laws.

16. Indemnity

You agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights, to the extent permitted by applicable law.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of the terms governing your use of our website and services.

18. Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes to our business, website, services or applicable laws.

The latest version will be published on this page with the date of the most recent update.

19. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India.

Subject to applicable consumer-protection laws and any mandatory jurisdiction available to consumers, disputes relating to these Terms or use of our website will be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka, India.

20. Contact Us

For questions regarding these Terms & Conditions, please contact:

Kind Earth Nutrition Private Limited
orders@pachamamaprotein.com
+91 99020 55320